About these terms
1.1 These terms apply to every move you book with BoxBhai, whether you book by phone, WhatsApp, Facebook or our website. “BoxBhai”, “we” and “us” means BoxBhai-Movers, House 13, Road 01, Dhaka Real Estate, Katasur, Mohammadpur, Dhaka 1207.
1.2 Your agreement with us is made up of your BoxBhai quotation (numbered BXM-…) and these terms. If the two differ, the quotation applies for the details of your job: items, services, date and price.
1.3 By confirming a booking or paying an advance, you accept your quotation and these terms.
Our services
2.1 We move homes, bachelor flats and offices within Dhaka. Our services include:
- packing
- loading
- transport
- unloading
- dismantling and reassembling furniture
- arranging AC, electrical and carpentry work linked to your move
2.2 Your quotation lists exactly which services you have booked. Anything not listed is not included.
2.3 We do not provide plumbing or sanitary work, storage or insurance.
Who does the work
3.1 BoxBhai plans, prices and supervises your move. We are responsible to you for the services in your quotation.
3.2 We carry out the work with our own team and with trucks, drivers and technicians we hire. A BoxBhai supervisor or team lead is your point of contact on the day.
Survey and quotation
4.1 We prepare your quotation after a site visit or video survey, using the items and requirements you show or tell us.
4.2 A quotation is valid for 7 days from the date it is issued.
4.3 If you add items, floors or services after the survey, we will send you a revised quotation before moving day.
4.4 We will not raise the quoted price on moving day except for the additional charges in clause 7, and only with your approval.
Booking and advance
5.1 Please book at least 3 days before your moving date. Shorter notice depends on availability.
5.2 Your booking is confirmed when both of these have happened:
- you have paid an advance of 30% of the quoted price (in some cases we may agree to a minimum of 10%); and
- we have sent you an invoice confirming your advance payment.
5.3 We may decline a booking, for example if the date or area is not available, the job is unsafe, or it involves items we do not move.
Payment
6.1 The balance is due when the services in your quotation are complete.
6.2 Please pay only in one of these ways:
- to the BoxBhai bank account or bKash number shown on your quotation; or
- in cash to the BoxBhai supervisor.
6.3 Do not pay drivers, labourers or technicians directly. We cannot recognise payments made to anyone else.
6.4 We send you an invoice after your advance payment.
Additional charges
7.1 We charge extra only for:
- items or services not in your quotation;
- labour beyond 8 working hours, where the extra time is caused by you (for example, items not ready or access delays), at Tk 100 per worker per hour;
- extra truck trips;
- extra packing materials; and
- waiting time or extra work caused by access problems you knew about but did not tell us (for example, a lift that is not available).
7.2 Before doing any extra work, the supervisor will tell you the amount. We charge it only if you approve, by signature or WhatsApp message.
Your responsibilities
8.1 Give us accurate information about your items, floors, lift and parking. Arrange building permission and lift access at both addresses.
8.2 Keep cash, jewellery, important documents, medicines, laptops and other personal electronic devices with you and move them yourself.
8.3 Tell us before the move about any single item worth more than Tk 60,000, and any fragile or antique item. We will record these on your quotation.
8.4 You, or someone you authorise, must be present at loading and unloading.
8.5 Pets and other animals must be moved by you.
Items we do not move
9.1 We do not move:
- gas cylinders that contain gas;
- fuel, flammable or explosive materials, chemicals or acids;
- illegal goods;
- perishable food that is not packed; or
- live animals.
9.2 We may refuse any item we reasonably believe is unsafe to move.
Rescheduling and cancellation
10.1 Rescheduling. You may move your date once without charge if you tell us at least 72 hours before the start time. The new date depends on availability.
10.2 Cancellation by you. If you cancel a confirmed booking, a cancellation charge applies to cover the trucks, labour and scheduling we have committed to your move:
- more than 48 hours before the start time: 40% of the quoted price;
- within 48 hours of the start time: 60% of the quoted price.
10.3 Your advance is applied towards the cancellation charge. Any remaining amount is payable to BoxBhai.
10.4 Cancellation by us. If we cancel, we refund your advance in full and, if you wish, help you rebook.
10.5 We pay refunds within 7 working days, to the account you paid from.
Delays outside our control
11.1 If political unrest, strikes, blockades, floods, road closures, police restrictions, accidents, severe weather or other events outside our control delay or prevent your move, we will tell you as soon as we can.
11.2 We will then either reschedule without charge or refund any amount you paid for work we did not do.
Damage and loss
12.1 We take reasonable care of your belongings.
12.2 If something is lost or damaged while in our care because of a fault by our team, we will repair it, arrange for it to be repaired, or pay you compensation.
12.3 Compensation is the reasonable repair cost. If the item cannot be repaired, compensation is its reasonable current value, taking its age and condition into account. It is not the price of a new item.
12.4 We are not responsible for:
- damage that existed before the move and was noted at survey or loading;
- the contents of boxes you packed yourself, unless the box is visibly damaged while in our care;
- electrical or mechanical faults with no sign of external damage;
- items you kept and moved yourself (clause 8.2); or
- items we do not move (clause 9).
12.5 If you did not tell us about an item worth more than Tk 60,000 as required by clause 8.3, our compensation for that item is limited to Tk 5,000.
12.6 Nothing in these terms limits our responsibility for loss or damage caused by the negligence or dishonesty of our team, or any right you have under the laws of Bangladesh.
Reporting damage
13.1 Please check your belongings at unloading, with our supervisor present, and note any damage on the delivery record.
13.2 Report any damage to us within 72 hours of delivery, by WhatsApp or phone, with photos.
13.3 We will acknowledge your report within 2 working days and aim to resolve it within 14 days.
13.4 You can still report damage later, but it becomes harder to confirm what happened, and we may ask for more evidence.
Complaints
14.1 Contact us on 01631496748 (call or WhatsApp) or at boxbhai.official@gmail.com. If you are not satisfied with the answer, ask for your complaint to be passed to management, and we will reply within 7 days.
14.2 This does not affect your right to complain to the Directorate of National Consumer Rights Protection or to go to court.
Photos, videos and personal information
15.1 We may photograph or video your items to prepare quotations and record their condition.
15.2 We will not use photos of your home or belongings in our marketing without your separate permission.
15.3 Our Privacy Policy, available at boxbhai.com, explains how we handle your information.
Insurance
16.1 BoxBhai does not currently provide insurance for your belongings. You may arrange your own.
Changes to these terms
17.1 We may update these terms. The version in force on the date you confirm your booking applies to that booking.
Law and disputes
18.1 These terms are governed by the laws of Bangladesh.
18.2 We will try to settle any dispute with you directly within 30 days. If we cannot, the courts of Dhaka have jurisdiction.
Contact us
BoxBhai-Movers, House 13, Road 01, Dhaka Real Estate, Katasur, Mohammadpur, Dhaka 1207
Phone and WhatsApp: 01631496748 · Email: boxbhai.official@gmail.com · Website: boxbhai.com